Policy on Returns and Exchanges
3. Attach a copy of the sales check, specify the method of refund (the same mode or a transfer to the bank account).
4. Send the parcel to Seller address:
5. After you have sent the parcel, please share AWB & inform us via order communication.
Eligibility of Items for Return or Exchange
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 15 (fifteen) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.